STORE POLICY

Service first

We founded FOR BABIES with a purpose: to offer our customers a fair, rewarding and enjoyable shopping experience. We do business according to the same values. We know that a better quality service results in customer loyalty. Our store policies are detailed below. Check out our policies and contact us for more information.

We are a family owned and operated business.

The purpose of this information is to regulate the use of the services offered by the online store, FOR BABIES, which sells textile products and all childcare necessary for the baby and mom's layette to its customers, providing all the necessary after-sales service related to the same products provided by the brands themselves.

The clauses that make up these General Conditions bind both parties in such a way as to be an integral and inseparable part of the purchase and sale contract, the completion of which is confirmed, in the consequent acceptance, by the customer, of the product (s) purchased (s) ) and sent in the order with acknowledgment of receipt by this Online Store, through the contracting mechanisms that will later be specified, in accordance with article 29 of Decree-Law no. 7/2004, of 27 January and n 1 of article 405 of the Civil Code that embraces the principle of autonomy of wills and pacts between the contracting parties.

In all acquisitions of goods to which DL. 24/2014 is applicable, FOR BABIES will confirm to the consumer the conclusion of this contract, provided for in Article 6 of the same DL. 24/2014, within the period of 5 (five) days counted from this celebration, and, at the latest, at the time of delivery of the goods acquired in this Online Store. The confirmation of the contract is carried out with the delivery to the consumer of the pre-contractual information provided for in this DL. 24/2014, no. 1 of article 4, on a durable medium, except when these have already been made available previously, on the same medium.

FOR BABIES guarantees that the consumer, when completing the order of the goods, will expressly and consciously confirm the obligation corresponding to their payment.

To guarantee the integrity of the rights of the consumer and user of the FORBABIESSTORE.COM purchasing service, these General Conditions are established in accordance with the provisions of the Consumer Protection Law (Law No. 24/96, of 31 July) ; Civil Code, Decree-Law no. 446/85, of 25 October (General Contractual Clauses Regime); Decree-Law no. 7/2004, of 7 January (transposing Directive no. 2000/31 / EC, of the European Parliament. Decree-Law DL. 24/2014 of 14 February, which revoked DL. 143 / 2001 and transpose Directive 2011/83 of 25 October on consumer rights, these diplomas, all of which are reported to their respective current wording as amended after its entry into force.

We are a family owned and operated business.

Privacy and Security:

We are a family owned and operated business.

FORBABIESSTORE.COM ensures by complying with the provisions of Decree-Law no. 7/2004, of 7 January and these General Conditions, that its Web Page makes access by electronic means permanent, direct and free of charge possible. information regarding your company name, tax data, records, home address and communications address, as well as customer data with exclusive access to it, which are in the possession of this Online store.

FORBABIESSTORE.COM undertakes not to use the personal data of its customers or users for other purposes totally unrelated to the purpose of contracting the services it provides, ensuring through appropriate measures, their confidentiality, their loss or alteration and access unauthorized use. In this sense, FORBABIESSTORE.COM declares that it guarantees complete and effective compliance with the guarantee and security processes contained in Law 67/98, of 26 October - Law on Protection of Personal Data. However, FORBABIESSTORE.COM informs that it reserves access to this data for you so that, through its email service, newsletter or customer service, it can advertise and send information to the customer whenever, with character prior, he expressly accepts the form in question, whose application will also be requested in the client registration process.

The public information included in the FORBABIESSTORE.COM Web Page with reference to both the Online Store, brands, products, logos, as well as wholesale companies, manufacturers of the products and services offered, is protected by the legislative provisions on intellectual property protection rights. and, therefore, the copying, transmission, termination, alienation or use by the client outside the advertising purpose of its virtual publication that does not have the express consent of FORBABIESSTORE.COM or the manufacturer of the product or trademark holder is not authorized and logo.

We are a family owned and operated business.

Return conditions:

We are a family owned and operated business.

Any user of the site / store can return it within 30 days from the invoice date.

We are a family owned and operated business.

Refunds are made within a maximum period of 14 days from the date of return of the item (s) to the warehouse, by bank transfer, please always provide us with your IBAN data. If the purchase was made by PAYPAL, the refund will be made using the same method, paypal.

We are a family owned and operated business.

For any exchange / return you must pay attention to these three points:

The item you intend to return or exchange must be in the same condition in which it was purchased;
Do not remove labels, especially in the case of clothing. In other articles, avoid removing the packaging, as the store may not accept the exchange if the article has been violated;
Always keep your purchase vouchers, as they contain the date you purchased the item.

We are a family owned and operated business.

FOR BABIES reserves the right to refuse returns where the communication was made outside the established deadline, in which the items are not in the same conditions in which they were purchased or were purchased free of charge through hobbies carried out by the store.

We are a family owned and operated business.

Purchase Conditions:

We are a family owned and operated business.

The interactive electronic purchase process, according to the options menu on the FORBABIESSTORE.COM Web Page, will follow the following steps: information about the product offered to the customer, with technical characteristics, description, warranty period, manufacturer's brand , orientative photography. This will be the generality of the information presented. However, FORBABIESSTORE.COM reserves the right to change this option menu policy at any time to adapt it to the sales service provided. In this way, the final cost that will always include the product / article and other possible services, such as the shipping method and associated costs, will always be communicated and duly specified to the customer, in real time, during the electronic purchase process. Therefore, it will always be assumed that the customer, upon finalizing his purchase, was fully aware of all costs associated with the same and the respective information, as well as the general conditions presented here. FORBABIESSTORE.COM also reserves the right before the customer makes the purchase, the obligation of the customer to choose the option “I accept the terms and conditions here present” from the options menu. It is also understood as a true assumption that, when the customer makes the purchase, assume the commitment to proceed with its payment, as well as the purchase process is only concluded after verification of good collection and the customer's consent is given for the validity of the purchase and sale contract, which obliges both parties, when the customer confirms the order receipt notice sent by FORBABIESSTORE.COM reiterating the purchase order issued.

FORBABIESSTORE.COM informs that all items / products are limited to the existing stock as well as any rules and limitations of product purchase announced until the end of its existence in stock. FORBABIESSTORE.COM therefore informs that it will always adopt a responsible policy of limiting sales per item / product, so it intends to maintain its commitment to quality customer service, making every effort to ensure that the products advertised are available at all times. a vast number of customers. By maintaining this type of rules and limitations, FORBABIES will also have the possibility to carry out the most effective control of its stocks, always maintaining a general degree of customer satisfaction. However, in exceptional circumstances of multiple orders, or in the face of discounts, promotions and even a high number of orders for the product / article that cause the end of existence of the product in stock, FORBABIESSTORE.COM will do everything in a short space of time. time to replenish the stock, except for ruptures caused by the suppliers themselves. However, our Online Store homepage and our customer service will always be careful to keep customers up to date.

We are a family owned and operated business.

FORBABIESSTORE.COM makes available to the Portuguese market the most secure and conventional forms of payment, as well as the forms with the lowest costs, in order to offer customers more attractive prices. Therefore, we have the following forms of payment:

We are a family owned and operated business.

1st - ATM service:

We are a family owned and operated business.

FORBABIESSTORE.COM provides the customer with the Multibanco Referral Payment Service, which will create the respective payment reference. This will be available together with the order information in the "MY ACCOUNT" section at the same time that an email will be sent to the email account associated with the customer, so that the customer can continue the purchase process by making payment. This service will normally be the one that FORBABIESSTORE.COM will first indicate to its customers, since it is the one that, in a faster and safer way, allows our sales services to identify the customer's payment without having to perform another task .

We are a family owned and operated business.

2nd- MBWAY

We are a family owned and operated business.

This totally innovative, safe and effective method allows the customer to make a purchase only with his mobile phone number, just waiting for notification on the smartphone to complete the payment process.

We are a family owned and operated business.

3rd - Credit Card (VISA AND MASTERCARD):

We are a family owned and operated business.

You will be automatically directed to the WIXPay website, where payment will be processed via your Visa, Mastercard or American Express card.
WIXPay is a WORLDWIDE company, leader in payment methods, and guarantees the total security of your card data.
FOR BABIES reserves the right to refuse an order whose transaction is considered illegal. Any and all activities considered to be illegal in nature will be immediately reported to the competent authorities.

We are a family owned and operated business.

4th - Paypal:

We are a family owned and operated business.

When selecting this payment method, you are automatically directed to a secure page, where you must enter your paypal account details to authorize the transaction.

Payment by PayPal is made on the internet, using your email and credit card. It is a safe method and used worldwide.

We are a family owned and operated business.

Finally, FORBABIESSTORE.COM informs that our esteemed Clients must pay for their order within 48 hours from the moment it was placed. After 48H, FORBABIES will contact the Customer alerting to the fact. After 72h, the order will be automatically canceled without prior notice.

In all these forms of payment, FORBABIESSTORE.COM, is committed to ensuring the protection of the client's personal data in accordance with the provisions of Portuguese law in force on data protection.

We are a family owned and operated business.

Pricing policy:

We are a family owned and operated business.

FORBABIESSTORE.COM reserves the right, at any time and unilaterally, to modify the prices of articles / products and services offered and presented in its Online Store. However, FORBABIESSTORE.COM will always be careful to follow the pricing policies indicated in the offers advertised through its Online Page, marketing and customer support services. To guarantee the customer the certainty and security in the price of their articles / products, it will be properly presented and discriminated at the time of purchase, which will coincide with the moment when placing the order.

The discounts and / or promotions made freely by FORBABIESSTORE.COM to its customers, will be attributed at any time by it in an arbitrary and indiscriminate manner, or depending on the product offered according to the current advertising, at the time of placing the order. FORBABIESSTORE.COM also reserves the right to create discounts taking into account, customer groups, quantities of articles / products or even the final amount of the purchase price. It also informs that this type of discounts or promotions will be in the form of a direct discount at the time of purchase or attribution of valid discount coupons for future purchases.

We are a family owned and operated business.

Orders:

We are a family owned and operated business.

First of all, the process of sending and tracking the order will always be a process shared between FOR BABIES and contracted postal service operators.

All orders will be dispatched within a normal period of 48 to 72 hours: this time comprises the entire process that mediates the act of payment by the customer and the moment when the order starts the circulation process in the postal services. The delivery time of the order via postal services may vary, depending on the operator chosen by the customer at the time of purchase. In this sense, based on information provided by postal service operators, FORBABIESSTORE.COM will inform customers of the estimated deadlines for delivery times. For this reason, the store now informs that it will not be responsible for any delays in the shipping service of postal operators, so at no time will it accept any return process for these reasons.

The term of 8 working days may apply for orders where FORBABIES does not hold this stock. In these cases, the method practiced is that of "PRE-BUY", in which it works by ordering the article directly from the supplier.

The delivery of the order will be made to the address indicated in our customer data system and confirmed at the time of purchase. FORBABIESSTORE.COM informs that after the customer has completed the ordering process, there will no longer be the possibility to modify or change the address indicated in the purchase register through the conventional access system to the Online store. However, it informs that during the internal processing time of the purchase made it will be possible, through direct customer support, to take the necessary steps to modify the delivery address if your order has not yet been dispatched by our warehouses. After it is dispatched and assigned the respective tracking, there will no longer be any possibility of any changes to be made. Finally, FORBABIESSTORE.COM informs that it will no longer have autonomy over the sending process as soon as the tracking is active in the corresponding postal services.

After invoicing your order, it will also not be possible to make any further changes to the delivery address, or any other details of your order.

We are a family owned and operated business.

Customer Registration Information:

We are a family owned and operated business.

The customer / user prior to formalizing a purchase of any product available for sale in this Online Store must register a user, registering their data and personal information necessary for the formalization of the purchase and sale contract (name and surname or corporate name) / social, TIN, home address, email, phone / cell phone number). FORBABIESSTORE.COM may also ask the client for other personal and / or additional data that will allow it to know, for statistical and marketing purposes, the client's profile better. The customer may omit or fail to communicate any of these personal data or information that are not absolutely necessary for the profile of the purchase.

FORBABIESSTORE.COM may, at the customer's request, make the customer's personal registration in the Online Store through a personalized access code (login), user name (username) and password (password), facilitating this task to the customer so you can perform future purchase operations. In this case, the customer must contact our customer support services and, expressly, in writing, designate, at their discretion, the desired user name and password, whenever and when they are available and not assigned to other customers through the automatic process. If the customer so wishes, FORBABIESSTORE.COM may designate a random username and password for the same purpose, communicating to the customer later. Indecent, insulting, insinuating, discriminatory or contradicting user names or keywords that contradict the terms of the laws will not be admitted, in cases where the terms harm the brands, products or denominations protected by the Industrial Property Code or rights related to reserve the intimacy of privacy, honor or image.

FORBABIESSTORE.COM, once again, is committed to ensuring the protection and confidentiality of data relating to the username and password in accordance with the established in the current Portuguese data protection legislation and in any of the ways that the user registration is performed. FORBABIESSTORE.COM also advises that the customer frequently changes the password, particularly when the registration service was performed by our services. FOR BABIES warns the customer that they must undertake to ensure the protection and confidentiality of their own username and password, as FORBABIESSTORE.COM is not responsible for misuse or negligence. of the customer in relation to the obligation of confidentiality of their access data.

We are a family owned and operated business.