HELP CENTER

WHAT ARE THE PAYMENT OPTIONS?

When making a purchase at FOR BABIES, the following payment methods are available: Mbway, ATM, credit card and PayPal.

We are a family owned and operated business.

  • ATM

This payment method can be found through the "offline payments" option, where after completing the purchase you will be redirected to an IFTHENPAY page. Here select the ATM option.

When selecting this option, an ATM reference is generated, which will be presented to you via email and will have 2 hours to complete the payment.

  • MBWAY

This payment method can also be found through the "offline payments" option, where after completing the purchase, you will be redirected to an IFTHENPAY page. Here select the MBWAY option.

Just wait for the notification on your smartphone to complete the payment.

We are a family owned and operated business.

  • Credit Card (VISA AND MASTERCARD)

You will be automatically directed to the wixpay website, where payment will be processed via your Visa, Mastercard or American Express card.
WixPay is a worldwide company, leader in payment methods, and guarantees the total security of your card data.
FOR BABIES reserves the right to refuse an order whose transaction is considered illegal. Any and all activities considered to be illegal in nature will be immediately reported to the competent authorities.

We are a family owned and operated business.

  • Paypal

When selecting this payment method, you are automatically directed to a secure page, where you must enter your paypal account details to authorize the transaction.

Payment by PayPal is made on the internet, using your email and credit card. It is a safe method and used worldwide.

We are a family owned and operated business.

HOW DOES THE RETURN POLICY WORK?

If you have already received the order and it has a problem or if for some reason you are not satisfied, you can return it within 30 days from the date of the invoice.

We are a family owned and operated business.

Refunds are made within a maximum period of 14 days from the date of return of the item (s) to the warehouse, by bank transfer, please always provide us with your IBAN data. If the purchase was made by PAYPAL, the refund will be made using the same method, paypal.

We are a family owned and operated business.

For any exchange you must pay attention to these three points:

  1. The item you intend to return or exchange must be in the same condition in which it was purchased;

  2. Do not remove labels, especially in the case of clothing. In other articles, avoid removing the packaging, as the store may not accept the exchange if the article has been violated;

  3. Always keep your purchase vouchers, as they contain the date you purchased the item.

We are a family owned and operated business.

FOR BABIES reserves the right to refuse returns where the communication was made outside the established deadline, in which the items are not in the same conditions in which they were purchased or were purchased free of charge through hobbies carried out by the store.

GIFT CARDS?

At FOR BABIES you can purchase a gift certificate, so that you don't have to think about what to offer.

We are a family owned and operated business.

CONDITIONS:

We are a family owned and operated business.

1- The gift certificate has a minimum value of 10 €.

We are a family owned and operated business.

2- After its purchase, it must be used within 6 months.

We are a family owned and operated business.

3- Returns of the value corresponding to the voucher are not accepted.

We are a family owned and operated business.

4- Currently the use of vouchers only even in physical stores.

We are a family owned and operated business.

For more information on how to purchase, contact the store.

SHIPPING

Shipping costs for the FOR BABIES online store are free for purchases of € 50.00 or more with delivery in mainland Portugal and include delivery within 48 hours. In the case of making purchases of less than € 50.00, postage costs € 4.99 (VAT inc.).

We are a family owned and operated business.

For Madeira and Azores, shipping costs are 20 €.

We are a family owned and operated business.

Please see the information below for the conditions applicable in your case.


DELIVERY TIME*

Continental Portugal
CTT EXPRESSO / WePickUp - Free for purchases of € 50 or more, with delivery time between 1 and 3 working days.
or
€ 4.99 for purchases of less than € 50.

We are a family owned and operated business.

Azores archipelago
CTT EXPRESS
€ 20
2 to 10 working days

We are a family owned and operated business.

Madeira Archipelago
CTT EXPRESS
€ 20
2 to 10 working days

We are a family owned and operated business.

* Orders are delivered from Monday to Friday with the exception of local or national holidays, by a courier from CTT. The deadlines assume that there are no physical or structural impediments (eg, incorrect addresses, setbacks of force majeure, times of promotions, sales and Christmas).

We are a family owned and operated business.

The 24H deadline is only applicable to orders placed until 15H. Orders received after that time are only processed on the next business day.

We are a family owned and operated business.

The term of 8 working days may apply for orders where FORBABIES does not hold this stock. In these cases, the method practiced is that of "PRE-BUY", in which it works by ordering the article directly from the supplier.

We are a family owned and operated business.

FOR BABIES can only ship orders after obtaining confirmation of receipt of payment, except in cases of counter-refund payment.


We send orders to an address of your choice, except PO Boxes. At the end of the purchase, the FOR BABIES online store allows you to choose a delivery location for the shipment, which may or may not be the same as the billing address. This feature allows you to send a specific order to an address different from the usual one, for example, to your workplace.


It is not possible to choose a specific delivery time. If the recipient is not found at the specified address, the courier will leave you a postcard to pick up your order at the nearest post office. You have three working days after receiving the postcard to collect your order.


Reshipments of orders that were not collected for reasons unrelated to FOR BABIES and CTT EXPRESSO are the responsibility of the customer.


With the order confirmation, FOR BABIES sends you, by email, an identification number that you can use to locate the order, accessing or to the CTT website.